iQ Services represents the exceptional suite of services offered by our company, meticulously designed to meet the diverse needs of our clients. Our portfolio includes a full spectrum of services: from technical support and service and maintenance contracts, to managed technology and security services, through professional services dedicated to the implementation of solutions and project management... Our promise is to ensure excellence in each interaction, supported by a proven framework and methodology that guarantee a superior customer experience. In addition, we offer an innovative mobile application that puts essential information on services and contracts at your fingertips, facilitating transparent and effective management of your needs. With IQ Services, our company is committed to being your strategic ally, providing services that not only meet, but exceed your expectations, thus driving the success and efficiency of your organization.
With iQCare, we are proud to present an unparalleled maintenance service designed to elevate your technology experience to the highest level. Our highly trained specialists are ready to care for and enhance the installed base of your hardware and software solutions, representing the leading platforms in information technologies.
Guaranteeing Operational Continuity:
Our service is meticulously designed to ensure the operational continuity of your company. Preventing incidents and quickly responding to failures are our absolute priorities, providing the peace of mind you need to focus on the growth of your business.
Personalized Plans, Optimal Results:
We have developed plans that adapt to the specific needs of your business, offering personalized support that boosts the performance of your technological solutions. Choose between our Silver, Gold and Platinum plans to get the benefits your company deserves.
We have highly certified resources that ensure exceptional quality technical support.
From our NOC, we provide constant monitoring to identify and address problems before they affect your operation.
We recognize the importance of having direct manufacturer support to ensure maximum efficiency and reliability.
We adapt our service to the specific properties of your business, giving you the flexibility you need to face any challenge.
We comprehensively manage your technological infrastructure, ensuring optimal performance, reliability and scalability. From servers to storage, we take care of every component so you can focus on growing your business.
We offer managed network services to ensure secure and efficient connectivity. From configuring and maintaining routers to implementing advanced security solutions, we are here to support your network operations.
We facilitate effective collaboration within your organization with advanced communication tools and platforms. From video conferencing systems to real-time collaboration platforms, we improve your team's efficiency and productivity.
We transform your business through the adoption and management of cloud solutions. From migration to continuous optimization, we provide you access to industry-leading cloud services to improve flexibility and operational efficiency.
We comprehensively manage your data centers, ensuring the availability and optimal performance of your critical systems. We implement best practices to maximize efficiency and reduce operating costs.
We manage your hardware and software inventory, ensuring it is updated, optimized and meets security standards. We take care of licenses, updates and patches to ensure a secure and efficient technological environment.
Our Commitment
We are more than an information technology company. We have a staff of professionals at all levels to implement the solutions we offer and be the strategic partner of your business, your guide in the digital world. Our objective is simple: to accompany you in the transformation of your business, providing you with innovative, flexible and secure technological solutions.
Our Experience
We are proud to have a team of highly certified professionals, ready to manage your projects and implement data center infrastructure solutions, both on-premises and in the cloud, business networks, collaboration systems, contact centers, access control, surveillance systems and cameras, cybersecurity, firewalls, storage systems, servers, information backup, IVR development and much more.
With us you get more than a service, you get an experience. We have worked with companies of all sizes in the region, from the private to the government sector, in industries as diverse as finance, manufacturing, government, healthcare, education, retail, insurance, telecommunications, agriculture, mining and energy.
We offer a wide range of professional services for the implementation of technology solutions for the private and public sectors. We provide project management services, for which we have certified personnel to apply traditional and agile methodologies based on PMI.org
At iQtek, excellence is not just a word, it is a commitment. We are proud to be a certified partner of Cisco Gold, NetApp Prestige, Vmware, Microsoft and Dell. These certifications, along with our highest level annual recognitions with manufacturers such as Cisco, Fortinet, AWS, Google, Azure and Huawei, are proof of our commitment to quality and customer satisfaction.
With our services we focus on you. Our services are designed for medium, large and very large companies, both in the public and private sectors. We work with you to understand your needs and provide the management and implementation of solutions that help your company achieve its information technology goals.
Our Professional Services team is ready to help you transform your business. Contact us today to learn how we can help you enhance your business objectives through technology.
It represents the level of depth and quality in the relationship between IQtek and our clients to meet and exceed desired expectations.
The identification and understanding of the client's challenges and goals that they seek to solve through our services.
Critical and reflective analysis to evaluate the degree to which expectations have been met and the perceived usefulness of the solution offered.
Decision making on the proposed evaluation, which for us represents the opportunity to provide a unique experience.
Ensure the quality of products or services in order to deliver value on the solutions offered.
Focus on guiding and facilitating the necessary resources so that the client understands how to get the most out of their new tools.
Implementation and execution of solutions in the client's environment, ensuring a successful transition and effective use of products and/or services.
Use and incorporation of the delivered solutions within the client's processes. At IQtek we are committed to offering ongoing support, training, informational resources or tools to ensure that clients can take full advantage of the capabilities and benefits of the solutions provided.
Continuous and progressive process of improving and perfecting the deployed solution.
Expanding capabilities and updating the implemented solutions.
Capturing authentic and reliable testimonies that allow the word to spread about the experience received.
8 Galá, Arroyo Hondo Viejo
Santo Domingo, Dominican Republic
T: +1-809-540-4250 Ext. 5013
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